Before Contacting Customer Support Check Out Our Knowledge Base.
You will find answers to commonly asked questions in our Hosting Knowledge Base at http://knowledgebase.hostsite.co.nz, as well as troublshooting solutions for common errors.
WinHost Hosting Forum
For non-customer pre-sales questions, you can register and post in our WinHost forum at http://forum.hostsite.co.nz.
For existing customers with programming, debugging, web design, or marketing questions, you can register and post in our WinHost forum at http://forum.hostsite.co.nz.
Contacting Host Site Customer Support
We offer 24/7 customer support through our Support Portal. You can contact both our Technical Support and Billing Departments through the Support Portal.
For your technical support inquiries, please remember to provide as much detail as possible to eliminate having to clarify your questions, like the software versions you are using, the error messages, the urls...etc. As a rule of thumb, provide as much information as possible so that we can replicate the problem.
We will answer all inquiries within 24 hours.
Host Site Hosting Control Panel
To access your Control Panel: http://cp.hostsite.co.nz
If you are not yet a Host Site customer, you can check out our
Control Panel Demo
WebMail Information
To access your Webmail use the format: mail.HostingAccountDomain.co.nz or relevant mail.HostingAccountDomain.com
To log into webmail, use your entire email address, like: username@HostingAccountDomain.co.nz or username@HostingAccountDomain.com
WinHost DNS Information
If you are using an existing domain name that was registered elsewhere, update your Domain Name Servers with the following DNS:
ns5.hostsite.co.nz,
ns6.hostsite.co.nz